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Zappix Announces the Launch of Its Newest Client in the Corporate Wellness Sector
By implementing Zappix's Visual IVR solution, the wellness provider will deflect a significant portion of incoming calls to self-service, reducing wait times and improving customer satisfaction. This streamlined approach enhances efficiency, alleviates pressure on contact centers, and delivers seamless, user-friendly experiences.
“Zappix is proud to launch our Digital Self-Service solution with a new client,” said Yossi Abraham, President & CEO of Zappix. “Our Digital Engagement solutions empower organizations to deliver seamless, user-friendly experiences while driving significant cost savings.”
This launch underscores Zappix’s dedication to providing transformative digital self-service solutions tailored to diverse industries. Through workflow automation, backend system integration, and robust self-service capabilities, Zappix drives measurable success, operational efficiency, and enhanced customer satisfaction.
About Zappix
Zappix provides an AI-Powered Digital Engagement Platform. Zappix transforms the user journey during customer service interactions – engaging through Digital Outreach, deflecting inbound inquiries using Digital Self-service (Visual IVR), and optimizing agents’ activities using Digital Agent Assist.
The cloud-based platform enables workflow automation, rapid developments, and integration to back-end systems and provides an actionable Analytics Suite. The Zappix solution provides significant benefits and ROI: reducing costs by increasing containment rates for contact centers, improving customer experience and Net Promoter Score (NPS), creating new revenue opportunities using targeted promotional banners, and automating revenue-generating use cases.
To learn more about Zappix, go to http://www.zappix.com.
Shannon Colbert
Zappix, Inc.
+1 781-739-2770
shannon.colbert@zappix.com
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Distribution channels: Healthcare & Pharmaceuticals Industry, IT Industry, Technology, Telecommunications
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